I haven’t written about any specific brands or products, but I must today. You see, we have a Schlage lock (pic and link at the bottom of the page) on our backdoor, and we love it. We can unlock our door from anywhere in the world with a click of a button from our phone, set different keypad codes for each user, and always check to see if we remembered to lock the door. Wow, we can even set up a program that unlocks the door when our phone is a few miles away!
Well, we could do all that until about a week ago. The thing went dead. Completely dead! I thought it was the batteries, but seriously, after just four months? I put four brand new AA batteries in it, and presto! Job complete. Then, an hour later it didn’t work. Dead! After a few days of fiddle, and a few more days of faddle, I called customer support. After a few minutes on hold, Patrick greeted me nicely. He asked me a few questions, and then he said, “I’m sorry to hear that Mr. Moss, that’s very odd. I will send you another one right away.” What?! That’s it?! Your product broke and you are going to send me a replacement at no charge? I don’t need a receipt, I don’t need to prove my case? There is no investigator coming out to see if I’m lying or if I intentionally broke it? Thank you! Thank you Schlage for recognizing that people that can afford a $200 lock aren’t the people that terrorize it and try to scam the system. As much as I hate bad service and bad products, and as much as I get worked up when the workers at XYZ Burger consistently mess up the order, I LOVE great service and great companies even more!
Thank you Schlage for making my day. And no, Schlage didn’t pay me to write this, they don’t even know I have a blog or that I am promoting their product. But if you have been wanting a lock like this, please go with Schlage! Great companies deserve our business.
$300 Giveaway Question: How many different countries have I visited? For the purpose of this question, count Aruba as a country and not Antarctica.